Empowering Independence, Elevating Care
We partner with NDIS participants, families, and support networks to deliver clinical excellence, compassionate support, and genuine choices in everyday life.
Why CCSS Exists
Relationships & Accountability First
CCSS was not created simply to provide hours of support. It was created to build the kind of relationships and accountability families should be able to expect from their provider.
When lived experience informs care leadership, the definition of success changes. It is measured in trust earned, routines respected, and genuine choices realized every day.
Quality First
Committed that people never become numbers and quality precedes growth.
Accountability
Open-door leadership where families are always heard and respected.
Meet Elaine
Leadership Rooted in Lived Experience & Genuine Care
"I founded Complex Care & Support Services with a very personal understanding of what it means to place your trust in the people supporting someone you love. Lived experience has shaped the way I lead CCSS and the standards I expect across our organisation.
For me, good disability support is not about filling a roster. It is about knowing the person, building trust, communicating honestly and creating a team that understands what safety, dignity, choice and a meaningful life look like for that individual.
I want participants and families to feel that they can speak to us, ask questions and be heard. I also want our team to understand the responsibility that comes with being invited into someone’s life. As CCSS grows, I remain committed to ensuring that people never become numbers and that quality always comes before growth."
— Elaine D., Founder & Managing Director
Complex Care & Support ServicesOur Methodology
The CCSS Way
Our proven four-pillar model guarantees clinical integrity, person-led autonomy, and collaborative partnerships at every stage.
1. Person-Led Care
Decisions begin and end with participant choice, aspirations, and self-determination.
2. Clinical Rigour
Structured health protocols, continuous risk assessment, and active nurse oversight.
3. Skilled Matching
Care teams selected specifically for personality fit, shared interests, and technical capabilities.
4. Lasting Growth
Long-term independence milestones tailored to celebrate every personal victory.
Guiding Principles
Mission, Vision & Values
The ethical foundation that shapes every interaction, support session, and decision we make.
Empowering Independence
To deliver proactive, high-quality, and transparent support that honours participant agency and creates meaningful pathways toward personal independence.
A Truly Inclusive World
A society where every individual with complex support needs has access to exceptional healthcare support, equitable accommodation, and community connection.
- Compassion: Unwavering empathy and kindness.
- Integrity: Uncompromised clinical honesty.
- Respect: Valuing dignity and personal agency.
- Excellence: Continuous training and quality growth.
Meet Your Team
The real people behind CCSS: a structured, accountable team of clinical leaders, experienced shift supervisors, and passionate frontline mentors.
Leadership
Elaine D.
Founder & Managing Director
Guiding CCSS vision, clinical standards, and personal relationships with participants and families.
Fahad T.
Business Manager
Overseeing operational compliance, service infrastructure, and resource planning.
Team Leaders & 2IC Leadership
Liv S.
Team Leader
Aidan R.
Team Leader
Julie V.
Team Leader
Chey P.
2IC
Support Workers
Shahad T.
Senior Support Worker
Lotu T.
Senior Support Worker
Justin M.
Support Worker
McKenzie C.
Senior Support Worker
Matthias T.
Senior Support Worker
Jade B.
Senior Support Worker
Willie T.
Senior Support Worker
Harley M.
Support Worker
Mikaela D.
Support Worker
Alana S.
Support Worker
Awatea H.
Senior Support Worker
Kahlua Y.
Support Worker
Rylee S.
Support Worker
Tom T.
Support Worker
Susan O.
Senior Support Worker
Wesley T.
Senior Support Worker
Celina K.
Support Worker
Aiden C.
Support Worker
Elyse C.
Support Worker
Hannah H.
Support Worker
Vicki F.
Senior Support Worker
Nicole S.
Support WorkerRuby R.
Support Worker
Quality, Safety & Clinical Governance
We maintain uncompromising safety benchmarks aligned with NDIS Practice Standards. Our dedicated Clinical Governance committee audits care delivery, monitors incident resolution, and enforces continual compliance.
Continuous Staff Auditing & Training
Mandatory NDIS Worker Screening, CPR/First Aid, and bespoke medical task competencies.
Proactive Incident Management
Transparent reporting, root-cause investigations, and participant-advocacy integration.
Ready to Discuss Your Support Journey?
Whether you're seeking in-home support, complex nursing, or specialised accommodation, our intake specialists are here to assist.