Support built around people, relationships and the life you want to live.
At Complex Care & Support Services, we believe exceptional disability support begins with knowing the person - not just the plan. We take the time to understand your story, your goals, your preferences and what matters to you.
More Than Filling Shifts: Building Trusted Relationships
We are not here simply to fill shifts or provide hours of support. We are here to build trusted relationships that improve lives.
That means honest communication, carefully matched teams, consistency wherever possible and support that respects each person as an individual.
Matched Consistency
Rostering teams paired for genuine personality and lifestyle fit.
Honest Communication
Direct access to clinical leads with total fee transparency.
Our Core Services
Every service is shaped around your individual needs, designed to promote confidence, choice, and everyday wellbeing.
Daily Living & In-Home Support
Personal care, hygiene routines, meal preparation, and domestic support delivered with respect in your own home.
Explore In-Home SupportCommunity Access & Participation
Engaging in community life, recreational clubs, educational pursuits, life skills, and volunteer opportunities.
Explore Community AccessComplex Support & Nursing
High-intensity care managed by Registered Nurses: enteral feeding, tracheostomy, seizure management, and complex bowel care.
Explore Complex CareSupported Independent Living (SIL)
24/7 supported living in shared homes or individual apartments, tailored to build independence and life skills.
Explore SIL LivingSpecialist Disability Housing (SDA)
Registered SDA properties with high physical support modifications, assistive technology, and robust designs.
Explore SDA HousingSupport Coordination
Level 2 Coordination and Level 3 Specialist Support Coordination to navigate NDIS plans and connect quality providers.
Explore CoordinationThe CCSS Way - Three Core Principles
Our guiding practice framework ensuring every participant receives consistent, ethical, and empowering support.
1. Knowing the Person
Support begins with who you are—your life history, family connections, communication style, and dreams—never just an NDIS line item.
2. Clinical Governance
Active Registered Nurse governance, robust incident triage, and continuous worker competency checks ensure clinical safety at all times.
3. Collaborative Partnership
We work in genuine alliance with participants, families, support coordinators, and allied health professionals with clear, open feedback.
Your Home & Living Pathway
Finding the right home is a journey. We walk with you through every milestone: initial discovery, allied health assessments, NDIS funding approval, housemate compatibility matching, and transition.
Offering SIL, SDA, STA (Respite), MTA, and Individualised Living Options (ILO) tailored around your independence.
Support Coordination That Delivers Outcomes
Turn your NDIS plan from funding categories into life-changing support. Our coordinators help you understand your budget, connect with specialist providers, resolve service barriers, and prepare for plan reviews.
- Level 2: Coordination of Supports – building independent capacity.
- Level 3: Specialist Support Coordination – managing complex crisis transitions.
Knowledge Centre
Empowering participants, families, and coordinators with clear guides, downloadables, and answers to complex NDIS questions.
Meet Your Care & Clinical Team
Experienced clinicians, compassionate support workers, and dedicated coordinators united by a shared commitment to quality.
Elaine
Founder & Clinical Director
Driving person-led culture, clinical governance, and ethical standards across all services.
Clinical Nursing Team
Registered Nurses & Clinical Leads
Providing active 24/7 clinical oversight, medication protocols, and high-intensity care.
Frontline Support Team
Support Workers & Mentors
Delivering consistent daily living, community engagement, and companion support with empathy.
"CCSS took the time to know our daughter as a person before looking at her plan. Having registered nurses who truly understand complex needs gave our family our lives back."
— Parent & Nominee, Supported Independent Living
Complex Connect ↗ Transport
Never miss an appointment, family gathering, or social outing. Through our dedicated Complex Connect service, we provide reliable, wheelchair-accessible transport driven by trained care professionals.
Where We Provide Support
We believe in honest availability messaging: we only take on support packages when we have the right, verified staff ready to deliver consistent care.
Metropolitan Areas
Active in-home care, nursing, and community access support teams.
Active Intake OpenRegional Hubs
Specialised SIL accommodation and Support Coordination placements.
Active Intake OpenHospital Discharge & Urgent
Rapid 24–48 hour triage response for urgent transitional care needs.
Priority TriageEvery journey starts with a conversation.
Tell us your story. We’ll start by listening.
Connect with our friendly clinical intake team today. We answer questions, discuss funding options, and help you navigate your next steps with zero pressure.